March 26, 2018 at 9:05 pm I'm repeat customer at Empire and have not professional a challenge nonetheless, will never do company with them once more. Ordered carpeting for two bedrooms to incorporate closets. Found out on working day of installation, rooms have been calculated incorrectly (revenue Rep Mike Kline) so installer doesn't have plenty of carpeting to finish The task. I phoned customer support and spoke into a rep who told me I would have to watch for a get in touch with again inside the following 24 enterprise hrs. I questioned for a supervisor which right after quarter-hour he found in Texas (Valerie) although she was handy, she confident me that someone within the neighborhood (Northlake) Place of work would contact. I did get a phone from Randy, who created preparations to contain the carpet for your 2 nd place plus the carpet for the closet from the space they had concluded, mounted the following day. In truth the identical installer agreed to return to install it.
The installer arrived at 3:50 and when he arrived within to think about the spot he truly stated “wow, this can be a great dealâ€â€¦..I are now living in a one Bed room condo and don’t have additional home furniture than the average individual! He then advised me that it would take five-6 hrs to execute the put in which wouldn’t perform due to the fact my creating only allows do the job such as this for being carried out in between sure hrs and he wouldn’t be finished until eventually 9:00pm so I had to reschedule. The main customer care rep which i spoke with was totally unhelpful and told me the earliest offered install was the next Monday but that he couldn’t assurance a early morning set up. When I referred to as again to speak with a supervisor, Yvette was Fortunately handy, received the set up scheduled for Saturday morning and refunded me ten% of the overall Charge. Thanks Yvette!
I contacted the supervisor, Stephanie with my issues. She mentioned that Emire would replace the padding but I would have to buy installation which would be in excess of $400.00. I now experienced high quality padding And that i wouldn’t really have to endure further expenditure if your sales rep took time to elucidate.
Thanks on your responses. We’re sorry to hear that your considerations have not been tackled, and we apologize with the inconvenience. We’ll be in contact with your shortly to even more examine your working experience.
Even even worse, I’m offering my condo and was planning to set it on the market instantly after the floor was supposed to be carried out but now I’m needing to hold off Placing the spot in the marketplace.
Please Get in touch with Chrissy at 206-898-XXXXX or at the above mentioned e mail address of cjjaxs at gmail.com to finalize your conclusion as I will probably be away from city till Monday of future week as I have to vacation to Mississippi to bury my brother (When the hurricanes allows us to do this.)
Nevertheless It will be terrific to get Empire stand driving their lousy installation and unintelligible customer support
I happen to be preventing for 2 weeks to get an individual out to repair just a few boards that popped up after A significant hardwood ground installation.
twelve/8/17 the customer care rep said he contacted the Philly Business office and spoke using a rep there and that I am over the record for just a contact today and they'll phone me later on today. All I want is my a refund at this stage I explained to him And exactly how arrive not a soul from empire has read more achieved out to contact me. I are actually contacting Because the day following the put in and when I don’t simply call empire customer care they don’t know I exist. I told him that if I don’t hear from Empire today by 3pm I will probably be contacting again. And on Monday I am about to smaller’s claims court docket to file to receive my revenue credited again.
We’ve know delays is often discouraging, and we regret to listen to that your blind installation will not be nevertheless total. We’ve Found your buy, and we’ll be in contact along with you shortly to discuss your issues.
My first get in touch with was back in May well 2017 and as of December 19th, my ground isn't done. I have positioned quite a few calls to workers and very little but vacant claims, rescheduled appointments or appointment dates without benefits. This is the worst enterprise to carry out organization with. Just worthless.
January 29, 2018 at twelve:07 pm Hello there, I want to speak to some representative that has the authority previously mentioned a customer service rep. We initially scheduled an set up to market our residence but chose to put the sale off till May After i called to reschedule the apt the CSR informed me he could only reserve out six months but then at that point we could then reschedule for my anticipated day of April, along with advising me to maintain my deposit readily available. Never ever as soon as did he say he will not be capable to force my put in until April. He then booked an install date as significantly out as his agenda would allow and actually informed me he would look after cancelling and rescheduling it once the apt in Jan arrives up.
10a.) The good news is I do the job from home otherwise I’d have had to get take a 7 days off for this very tiny task.
He mentioned that upper administration to include the main Office environment in Chicago and all Standard manages and district supervisors can get this information and ticket . I advised him I'll connect with back again again on Wednesday the thirteenth of December, as this allows for 2 company days once again for someone from higher read more administration Other than Lisa from your Philly office how is really a Customer support manager in the Philly office she isn't the GM.